Shipping and Delivery

HOW MUCH IS SHIPPING AND DELIVERY?

Pop your items in the shopping cart as you browse UCOOMY Shop and proceed to the checkout.

Once you've provided the delivery address, the costs will be calculated and shown on screen.

WHERE WILL MY ORDER BE SENT FROM?

We ship from Germany

WHEN SHOULD MY ORDER ARRIVE?

Usually, from the day your order ships, you can expect to be showing off your new purchase in around 5-15 business days.

It's important to note that in some countries, you may need to allow an additional 4-5 days for your local customs.

WHO WILL DELIVER MY ORDER?

Our worldwide courier service is provided by Deutsche Post DHL. The shipment will be transported to the destination country and, from there, handed over to the local carrier (USPS in the USA, Canada Post in Canada).

When your order ships, you will receive a shipping confirmation email with a link to track your package.

WHAT IF MY ORDER IS LATER THAN EXPECTED?

If your order hasn't reached you within 15 business days, the best first step is to contact your local post office in case they are holding the package for you. You'd be surprised how often this is the case!

If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to peek at your awesome new stuff, and your local post office was not able to help, contact us and we'll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.

A TRACKING NUMBER WAS RECEIVED, BUT TRACKING INFORMATION IS UNAVAILABLE.

When an order is shipped using a trackable service, tracking information for deliveries will generally be available within 1-3 days, however sometimes it may take a shipping partner a little longer.