Returns & Replacements

We want you to be totally comfortable shopping with UCOOMY so we provide the facility to return items for refund or replacement that are damaged or incorrectly packed. So, if you receive damaged or incorrect goods, please contact us at and we will happily organise for the goods to be returned / refunded.

UCOOMY is an authorized addi dealer. All non-electrical addi products purchased through UCOOMY feature a lifetime guarantee from manufacturer’s defect. The addiExpress® knitting machines bear a 1 year warranty.

If you have noticed a defect in your item and would like to obtain a replacement, please e-mail us at Include as much information as possible, including the product, the defect, photo, your contact info, and if possible, your order number. We will send out a replacement for free.